Privacy

Policy

Updated on 17 May 2022

Contents

What information do we collect and hold?....................................................................................... 2

How to collect?..................................................................................................................................... 2

What do we do with this information?............................................................................................... 3

Using your information.........................................................................................................................3

Storing your information...................................................................................................................... 3

Sharing your information ......................................................................................................................3

How do you access and update your information? .........................................................................4

Cookies...................................................................................................................................................4

EU General Data Protection Regulation............................................................................................ 4

Contact us..............................................................................................................................................4

Changes to this Privacy Policy ........................................................................................................... 5

RONG YI HUI Pty Ltd (ABN 37 644 637276 ), its subsidiaries and affiliates respect the

confidentiality of information and the privacy of individuals. We are committed to ensuring

the privacy of your information and complying with the Australian Privacy Principles (APPs)

in the Privacy Act 1988 (Cth) (“Privacy Act”).

Any reference to “RONG YI HUI”, “we”, “us” or “our” in this Privacy Policy refers to

RONG YI HUI Pty Ltd. RONG YI HUI is an Australian based remittance service company

(AUSTRAC Registration Number: IND100714804-001).

This Privacy Policy applies to our websites, services, software applications that run on

mobile devices such as smart phones, tablets, and the like (“Websites & Apps”).

This Privacy Policy outlines our policy on when we collect information, what information we

collect, how we collect and protect it, how we do with it and how you access and update it.

It forms part of our Terms of Use. By giving us your information, you are agreeing for us to

process it in the manners described here.

What information do we collect and hold?

For the purpose of complying with the Anti-Money Laundering and Counter-Terrorism

Financing Act 2006 (Cth) and other subordinate instruments (“AML/CTF Laws”), we collect

the following information from you:

Your identity information, including your name, gender, date of birth, nationality,

email address, residential address, contact numbers (telephone, mobile, fax), bank

account details, identification and verification information.

Recipient’s information, including the recipient’s name, date of birth, email address,

residential address, bank account details, identification and verification information

and the relationship between you and the recipient. Recipient’s information is only

required when you choose to add a recipient as a beneficiary.

Corporate client’s information, including business registration document and

personal information of individuals who ultimately own or control the business.

Any additional document / information you provide to RONG YI HUI online, by

email, by WeChat, by telephone, by WhatsApp or otherwise to our

representatives.

Transaction information / documents which are generated during the course of

utilising our services.

Any other information (including proof of source of funds, purpose of remittance,

etc.) that is required under the AML/CTF Laws.

How to collect?

We may collect your information from you, when you:

access or use our Websites & Apps

talk to our representatives by phone or in store across Australia

complete an application, order form or a contract

conduct transactions using our services

send information in emails, WeChat, message, WhatsApp or correspondence to us

during conversations between you and RONG YI HUI representatives

attend a RONG YI HUI seminar

subscribe to RONG YI HUI newsletter

Generally, we endeavour to obtain information directly from the person or organisation

concerned. If it is not practical, we may collect information from third parties, including

from publicly available sources. We will take reasonable steps to inform you if the

information is collected about you from third parties.

If you visit any of our offices or premises, we may have CCTV which will record your image

and/or conversations. The images and/or conversations may be recorded without any further

notice or warning. These recordings are our sole property.

What do we do with this information?

We keep your information safely and use it to give you the best remittance services. We

need to collect personal information so that we can provide our products and services or

undertake transactions with you. We may not be able to provide you our products or

services or undertake transactions with you if we do not collect required information from

you pursuant to AML/CTF laws.

Using your information:

We only use your information to give you the best possible remittance service, which

comes down to communicating with you, managing your case and marketing our services

to you. This includes:

providing information or advice to you

providing our services and products to you

undertaking business processes and transactions

administrating your accounts

identifying you to make sure we are communicating with the right person

processing your enquiries

monitoring, developing and improving the quality of our services

complying with any law, rule, regulation (such as the AML/CTF Laws in Australia)

Marketing and Advertising, for example offering rewards, benefits or promo for

products with emails, text messages, push notifications, and in-app messages or

other communications

Storing your information:

Your information is securely stored in our Australian office and only accessible by our staff

and businesses we work with.

Please be aware that under the relevant AML/CTF Laws, we are obliged to retain your

information relating to personal identity for seven (7) years. Subject to any legislative

requirements, we will destroy, erase or make anonymous your personal information when it

is no longer needed.

Sharing your information:

We will share your information with third parties that we work to collect, process and use

your information. This include:

our contractors or service providers for the purposes of providing services or

products to you

our intermediary banks to process certain transactions on your behalf

any partners, agents or intermediaries who form part of the provision of our

products or services

international intermediaries to complete your transactions

any government regulatory bodies to satisfy its regulatory obligations under the

AML/CTF Laws

to credit reporting bodies if you are our customer for the purpose of identifying you,

in which case the information will be limited to your identity particulars, including

your name, gender, address, date of birth, name of employer and driver’s license

number

the prospective seller or buyer of such business assets in the event that we sell or

buy any business or assets

our related bodies corporate

We store facial data only for the minimal time required to complete feature

comparison (up to 24 hours) to avoid duplicate recognition and improve accuracy.

After 24 hours, all facial data is automatically deleted via secure erasure.

Option 1: "We do not share or store your facial data with any third parties. All

processing occurs locally, and data never leaves your device." Option 2 (if applicable):

"Facial data is uploaded to [Company A] (located in the USA) for identity verification.

[Company A] deletes the data within 12 hours after processing and guarantees no

further use. For details, see [Company A]’s Privacy

Policy: https://www.ezremit.com.au/privacypolic.html."

Users can delete facial data at any time via [Settings > Privacy Management > Delete

Facial Data]. Uninstalling the app will also erase all locally stored facial data.

We strictly adhere to applicable data protection laws, including the EU General Data

Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Please be assured that we will never sell your information or give it away for free. However,

we will comply if your information is asked by the government as required by the Privacy Act,

any other laws or a court/tribunal order.

How do you access and update your information?

If you wish to access the personal information that we hold about you, please send your

request in writing to the contact details set out below. In your request, please verify your

identity and specify what information you require. We will response to your request within a

reasonable period of time.

There may be circumstances that preclude RONG YI HUI from granting you access to some

or all of your personal information. These include:

the release of information may impact on the privacy of other individuals or

organisations

the information is subject to solicitor-client or litigation privilege

we are prohibited by law from granting you access

the release of information could reasonably be expected to threaten the safety,

physical or mental health or life of an individual

the information is commercially sensitive evaluative information

If you believe the personal information about you is inaccurate, out of date, incomplete or

misleading, please contact us in writing using the contact details set out below.

We use software like cookies to facilitate the services we provide on our Websites & Apps.

The cookies will provide us information where you are from, when you visit or return, how

you use our Websites & Apps and how we can help you. These help us personalise our

service to you.

Cookies are text files automatically stores on your computer or mobile device’s drive. They

can be disabled or deleted at any time through your browser preferences.

EU General Data Protection Regulation

In accordance with the new data protection requirements in the European Union General

Data Protection Regulation which apply from 25 May 2018, we provide additional measures,

unless inconsistent with Australian Law, if you are located in the European Union or an EU

third party is involved.

If you have any questions, comments or complaints, please contact us by:

phone: +61 0451 688 889,

email: service@rongyihui.com.au, or

write to us at:

Level 36, 201 Elizabeth Street, Sydney NSW 2000

Changes to this Privacy Policy

We may change this Privacy policy from time to time, we encourage you to review this page

for the latest information.

Thank you for using the Rongyihui App. To provide a more secure and convenient login

experience, the Rongyihui App offers fingerprint, facial recognition, and face scan verification

services. Before using these features, we need your consent and collection of relevant

information. Please read the following content carefully.

Collection and Use of Facial Information

To use the face scan verification feature, you need to provide your facial information or allow

us to use the facial recognition function on your device. With your separate consent, we will

collect and encrypt your facial information, which will be stored in the backend database of

the Rongyihui App. If you refuse to provide the above information, you will not be able to use

products or services that require face scan verification. You can enable or disable the face

scan verification feature and update your facial information in the security center settings of

the mobile app.

Collection and Use of Fingerprint Verification

To use the fingerprint login feature, you need to separately consent and authorize us to use

the fingerprint recognition function on your device. Please note that we will not collect your

fingerprint information. Your fingerprint will only be stored on the device where you authorize

the fingerprint collection. You can enable or disable the fingerprint verification feature and

update your fingerprint information in the security center settings of the mobile app.

Collection and Use of Facial Recognition

To use the facial recognition login feature, you need to separately consent and authorize us

to use the facial recognition function on your device. Please note that we will not collect the

facial information used for facial recognition services. This information will only be stored on

the device where you authorize the collection of facial information. You can enable or disable

the facial recognition feature and update your facial information in the security center

settings of the mobile app.

For certain brands or models of mobile devices with built-in local biometric authentication

functions, such as facial recognition, the relevant information is processed by the device

provider, and the Rongyihui App does not retain any information related to the use of these

functions on your mobile device.

Please be assured that we will strictly protect the security of your personal information and

use it in accordance with the provisions of this privacy statement.

If you have any questions or need further assistance, please contact our customer service

team. Thank you for your understanding and support.

Last updated: January 1, 2023.